Frequently Asked Questions | DAM Accounting Services

What experience do you have working with small businesses?

Debbie has over 38 years accounting and bookkeeping experience. Our client based is varied including: allied health services; architecture; business coaches; counselling services; finance brokers; NDIS organisations; non-profit organisations; real estate; and retail.

What experience do you have with property investors?

Debbie has been an experienced property for over 23 years and has customised property reports so you understand the property’s cash flow.

Can’t I just get an Administration person to do the bookkeeping for my small business because they will be cheaper? Why do I need a Bookkeeper who is a registered BAS Agent?

The Tax Practitioners Board (TPB) states that activities such as setting up client’s accounting software for their business needs, working out default GST codes, deciding on the codes to apply to tax invoices or supplier bills, payroll services including superannuation are considered BAS Services. If BAS Services are being provided and being paid for either by fee or reward then the person completing the work must be a registered BAS Agent. This rule does not apply for an employee or owner that prepares their own BAS Returns. There may be fines applicable for anyone who performs BAS Services and is not registered.

How often will you update my financials records and provide reports?

We work with clients to ensure bookkeeping is done on a regular basis, whether this is monthly, quarterly or annually. This will depend on the ATO compliance requirements and also the size of your business or investment property portfolio. For small businesses, we provide Management Reports so you understand the business’s financial health. For property investors, we provide a Property Taxation Report. We will also go through the reports with you so you have a better understanding.

Do you use offshore services?

No, we believe in using Australian employees because it provides jobs to Australians and we are better educating Australians in bookkeeping.

What is your pricing structure?

For small businesses, we charge on an hourly rate as this can vary according to the business needs and growth. For property investors, we have fixed prices – please contact us for the fee schedule.

How do you communicate with your clients, and what is your availability for questions or support?

We communicate with our clients via phone or email. If you have a question you can contact Debbie by phone or email.

Do you offer remote or in-house bookkeeping services?

Our services are remote so we can more time in our office doing the work. This means we can offer our services nationwide. We also provide in-house meetings on the Gold Coast and phone or online meetings for clients nationwide.

What software do you use?

For small businesses, we use Xero and QuickBooks ensuring efficient and accurate financial records. For NDIS families, we utilise Employment Hero to streamline payroll which is tailored specifically to meet the unique needs of NDIS clients. Additionally, we provide customised reports for residential property investments, giving property owners clear insights into their financial performance. These tools help us deliver a personalised, reliable service to meet the specific needs of our clients.

What are the benefits of using your services?

You don’t have to spend time doing the books which gives you more time to spend with family and friends. We will provide reports to show the profitability of your business or investment property.
We follow up to ensure that you meet your BAS, Superannuation, Single Touch Payroll (STP) obligations.
We can show you an easier way to do the business bookkeeping than completing spreadsheets by implementing accounting software to suit your needs.

How do I get started?

If you need help to get your accounts back under control so you know exactly where your business is and where it’s heading, call Debbie Austin-Eames on 0417 610 492 or click the Contact Us.